Terms & Conditions
General ConditionsIstanbul Tourist Pass is a ticket distributer and not an event organizer or “provider” as described in the Consumer Protection Law. Thus, Istanbul Tourist Pass’ responsibilities are limited to those that are regarding sales and distribution of tickets. Istanbul Tourist Pass cannot be held liable for any loss or damages that may occur about, by or around the event / attraction / show / services provider (hereby “Attraction”). Tickets either physical or electronic cannot be resold. Istanbul Tourist Pass is not responsible for lost or damaged tickets.
Terms & conditions may differ from one attraction to another. Istanbul Tourist Pass customers also agree with the Attractions’ terms & conditions (can be found on the web-site of each attraction) as they make their Istanbul Tourist Pass purchases. Opening times and service times may fluctuate from time to time and users of this web-site are recommended to check directly with the attraction concerned.
Istanbul Tourist Pass will make reasonable efforts to maintain the consistency of the products and packages; but participating Attractions may be withdrawn from packages at any time. In such cases, Istanbul Tourist Pass will either replace it or refund the customer for the Attraction concerned. Istanbul Tourist Pass will not be responsible for any loss, damage, expense or inconvenience regarding the changes in the products and packages. Holders of Istanbul Tourist Pass accept that they visit Attractions included in their passes at their own risk.
Even though we will do our best to guide you in selecting the most apropriate time for your transfer, you are solely responsible for the time you manually select in the reservation page. You comply to be ready at the agreed upon time at the place designated by yourself. The service provider will apply a No Show policy after 15 minutes of the agreed upon time. We cannot predict traffic or weather conditions, for that reason you should request the transfer with enough time to make it to the airport without problems.
Rescheduling or Canceling Airport Transfers
You may reschedule or cancel your transfer, provided you notify us at least 24 hours before the agreed upon time. No changes will be accepted after that time and the reservation will be lost.
Keep in mind that neither we, nor the service provider constantly monitor the status of your flight. Therefore we may not be aware if your flight is delayed or canceled. If your flight is delayed (for more than 30 minutes) or canceled within the 24 hours notification period, we will not be able to reschedule your transfer and it will be lost.
Returns & Cancellations
All orders can be cancelled for a 100% refund up to 3 business days before you start using the Pass (hereby “Cancellation Period”). That is, 3 day before the nearest reservation you have made is due or before you visit any of the attractions.
If the order due date is less than 3 business days ahead or if it is already used, upon a cancellation/return a €20 cancellation fee will be deducted from the total to be refunded to cover the delivery & handling costs. Claiming any of the museum tickets will deem the Pass used and their price along with the cancellation fee will be charged.
Any product/service other than the Istanbul Tourist Pass, such as “Unlimited Internet Connection”, “Airport Transfer”, “Public Transportation Pass” etc. (hereby “Add-ons”) can be cancelled during the Cancellation Period. Add-ons cannot be returned and/or cancelled after the Cancellation Period and are not a part of the Money Back Guarantee.
For all returns and cancellations you can contact us via e-mail ([email protected]), phone (+90-850-30-487-26) and chat on our web-site (www.istanbultouristpass.com). The date that appears on our systems for your first contact regarding a cancellation/refund will be taken into account when calculating the difference between the cancellation/refund date and the “Pass Start Date”.
Unlimited Internet Connection Service
The use of this service requires your full responsibility. For the use of the internet connection service for any illegal actions during the time that the internet connection device and sim card included are rented to you, you hold full responsibility. Any damage, loss, additional expense, penalty etc. due to the use of this service will be covered by you. You are recommended to use this device only by your-self and not share it with others as their actions may result in a damage/loss to you.