Common questions by travelers about Istanbul Tourist Pass

Check our list of Frequently Asked Questions below to find answers to most of your questions.
In case you can’t find the answer you were looking for, feel free to contact us and we will be more than glad to help you out as soon as we can.

  • Can I buy the Pass when I'm in Istanbul?

    Of course, you can buy it while in Istanbul or before your trip, but you will always need to buy it online. However, we always recommend to purchase it BEFORE you travel as some of the attractions included in the Pass require reservations in advance. The airport transfer and Internet connection, for example, need to be booked at least 2 business days in advance. It will save you many problems if you have everything ready before you land in Istanbul.

  • Is the Pass delivered to my hotel? How do I collect it?

    Istanbul Tourist Pass is an online pass that will be delivered to you via email. Only the mobile internet device will be physically delivered to you according to your delivery preference.

  • Can we use the bus tour as long as the Pass is valid?

    Access to the bus tour is only valid during 24 hours after you hop-on for the first time. You have 3 or 7 days (depending on your Pass) to hop-on for the first time. Sometimes we may have promotions, so make sure you check the Hop-on & Hop-off Bus Tour web page to find out if there will be any promotions or extended access during the dates you will be in Istanbul.

  • Which pass should I buy for my kid?

    For every person that will be older than 12 years (including 12 years + 1 day) during your Istanbul trip, you should buy an adult pass. The Child pass is good for kids between 5-12 years old. Its price does not include the cost of some features as they are free of charge for them (e.g. museum admission). Buying a child pass for a kid that’s (even slightly) older than 12 years may cause unwanted delays at admissions and you may end up paying more. For kids below 5 years old, you do not have to buy a pass. This does not mean that all attractions are free for them; but this means that you would be better off paying the admission fee if it is requested so at individual attractions as only a very few attractions would charge. It is upto you to check the admission policies of individual attractions for kids younger than 5 years old.

  • How does the pass validity work?

    Istanbul Tourist Pass has 3 options for validity: 2, 3 or 7 days. At the moment you use your pass at an attraction, your days will start counting. We count calendar days, not hours. If you start your pass on a Friday, regardless what time you started, your pass will expire on Sunday at 23:59 (11:59pm). Regardless of the validity of your Pass, the one-admission tickets for the official museums are only valid during 48 hours after you claim them online.

  • Do you make deliveries to Airbnb/apartments/not hotel locations?

    Yes, but there has to be someone ready to pick-up at all times. We usually make shipments a few days ahead to make sure you have your package as soon as you arrive. Because delivery time is not definitive, if you request us to deliver directly to you on your arrival day, you may end up spending your valuable time in Istanbul waiting for a package. So if you are staying at a such location, we recommend that you contact your host and ask them to receive your package for you.

  • In case I can’t come to Istanbul, can I get my money back?

    Yes, we issue refund for unused passes. Please read through our Returns & Cancellations Policy to better understand how we manage returns. For instance if you made a reservation for an attraction and you want to cancel your pass without allowing us enough time to cancel your reservation(s) and the attraction claims no-show, we may not be able to give you a full refund.

  • I bought a pass; but couldn’t make use of it fully. Can I get my money back?

    Yes, we give you a saving guarantee. If you feel like you would be better off not buying a pass, we will be happy to calculate the regular price of all attractions & services you used and compare it to the amount you paid for Istanbul Tourist Pass. If it looks like you over-paid, we’ll refund you the difference. Savings are yours! Note that for this type of requests we charge a €10.00 fee per pass to cover delivery, transactional & operational costs.

  • How can I use my one way airport transfer? Can I get a return transfer?

    After you buy your Istanbul Tourist Pass, you will be able to make a one way airport transfer. Shared transfers from the Atatürk Airport (IST) are free. If you are flying to Sabiha Gökçen Airport (SAW), there will be a surcharge of 20.00 per group. You can use your free transfer right for arrival or departure. If you would like to book a second transfer with Istanbul Tourist Pass, please contact our customer support line. The minimum fare for a one way transfer is €40.

Choose your pass!

2 Day Pass

EUR per adult (12+)

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  • €67.5 €25 per kid (5-12)
  • FREE Cancellation
  • Guaranteed Savings
3 Day Pass

EUR per adult (12+)

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  • €75 €25 per kid (5-12)
  • FREE Cancellation
  • Guaranteed Savings
7 Day Pass

EUR per adult (12+)

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  • €87.5 €25 per kid (5-12)
  • FREE Cancellation
  • Guaranteed Savings